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OCS-INDIA
Network-Wide Courier Service Management Solution |
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| Overseas Courier Service (OCS) required redesigning its operations management solution to
extend and improve the functionalities of the previous system. The aim was to automate processes
for OCS-India's courier service network. Managing its operations through courier service agents,
OCS-India required a Web-enabled system to coordinate its activities, spanning across different
zones. In the process, they ventured with Icreon to develop this business automation system.
Analyzing the processes followed by OCS-India, the Icreon team deciphered the system design and
modules for managing tariffs, OCS-India's fee structures, custom duty reports, and different hubs. |
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| Customer
Profile |
| OCS is a worldwide network specializing in customized distribution and time-sensitive delivery of
international business materials. With more than 250 offices and substations, OCS offers courier
services across the globe. OCS-India manages the India operations within different zones through
its network of agents. |
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| Business
Requirement |
| OCS-India wanted to enhance the functionality available in the administrator and agent modules on
OCS-India.com. The new system would provide an integrated set of Web-enabled modules to
manage & track shipments, OCS service charges (fees), custom duty, & tariffs. |
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| Extending
Functionality through Integrated Process-Driven Modules |
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| Benefits |
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Synchronized processing of network-wide
activities |
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Enhanced functionality for automating new business
policies |
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Increased scalability of operations driven by
a 3-tier architecture setup |
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| Technologies used
in developing this web application are: |
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OCS-India.com was managing some of its major operations through a manual system including the
OCS fees, and Proof-of-Delivery (POD) management. They required a system that would integrate
these processes with the existing OCS-India.com functionality. Users of the system included the
administrator and the courier service agents in different regions. The modules would be integrated
as part of the functionality for either of these users.
With the new system, OCS-India users would be able to: |
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Upload manifests for dispatch &
arrival of shipments |
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Manage tariffs between importers & exporters |
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Manage courier service stations |
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Manage services charges/fees |
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View custom duty reports |
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| OCS-India teamed with Icreon, to enhance the functionality of the existing system, allowing the
streamlining of processes for OCS-India.com. |
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The Administrator and Agent interfaces for OCS-India.com have been redesigned to include tools
for managing agents, PODs, shipment details, stations, custom duty, and data backup.
There are three user types for the system – administrator,
agent, and customer.
When a dispatcher sends a particular shipment, the custom-duty details and weight of the shipment
are uploaded along with the Main Waybill number. The dispatcher agent enters these details by
logging into the Agent interface. Depending on the weight of the shipment, the fees for OCS is
calculated. The shipments, which are not dispatched, are added to the Pending Pool. Likewise, the
dispatched shipments are added to the Sent Shipment list. When the receiver station receives the
shipment, the status of the newly arrived shipment is made available in the Shipment Arrival section.
While the agents manage dispatch and arrival of shipments, the administrator coordinates the tariff
rates. There is a single default tariff plan for domestic courier services. The administrator can create
tariff plans for different stations on an incremental basis. The Icreon team gauged the exact
requirements and suggested a tariff structure that would suit the OCS network setup. The tariff
structure defines different slabs for different agents. The administrator can assign the relevant tariff
plan for each agent, depending on individual specifications. Besides this, the administrator manages
agents, Proof of Delivery (PODs), non-delivered shipments, stations, custom duty reports, and data
backup.
The previous system used for managing stations was unable to manage the OCS fee structure, and
therefore the fee calculation process was performed manually. We enhanced this system to include
a 'fee calculation module' to manage OCS fee structure for Domestic and International imports -
thereby automating the fee calculation process for the entire network. |
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| The architecture
is based on the 3-tier model for higher scalability. The
front-end is developed on PHP and JavaScript, while the
backend is deployed on MySQL. |
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| Summary |
| OCS-India.com was under operation prior to its venture with Icreon. However, the entire system
required revamping to match up with the latest business policies including the fee structure and tariff
management. These processes were business-critical for OCS-India and we helped the
organization streamline these processes to manage its network of agents, proactively. |
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"We are extremely pleased
with the efforts of Icreon in relation to the development
of our family of marketing products. Icreon has
demonstrated a special ‘commitment to our client’
with exceptional communication and attention throughout
the project…” |
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AGENCY PLUS
Vertical - Travel
Platform - Microsoft .net |
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BLISS TRAVELS
Vertical - Travel
Platform - Microsoft .net |
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AUTOMOBILE BOOKING ENGINE
Vertical – Travel & Transportation
Platform - Microsoft.net |
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QUALITY
PROCESSES
(Web Page) |
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ENGAGEMENT
MODELS
(Web
Page) |
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CASE
STUDIES
(Web
Page) |
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