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Peoplevalue
An online reward points and redemption system |
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| Peoplevalue, a UK based
company, operates a B2B points system wherein
clients can reward their employees, members or
customers with points that can be redeemed online
for items offered by various Peoplevalue partners.
Peoplevalue were using a back-office module to
manage this system, which they wanted to migrate to
the JPA framework to do away with the problems that
they were facing with the existing application.
Based on these requirements Icreon developed the all
new back-office application. |
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| Customer
Profile |
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Peoplevalue, a UK based company, specialise in
developing and providing benefits and reward systems
to customers. |
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| Business
Requirement |
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Peoplevalue have a website wherein employees,
members and customers, of clients who have
registered for their benefits program, can redeem
their points online. To manage the website and to
track the orders placed, Peoplevalue were using a
back-office application. However, there were several
problems with the existing system, chief among being
the high load time and resource heaviness. To do
away with these problems, they wished to redo the
application. The solution was required to be
integrated and synchronized with their existing
website. Facilities for Peoplevalue staff to manage
and service their customers were also required. |
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| Managing
an online reward points and redemption system |
Icreon developed the
revamped back-office application on the JPA (Java
Persistence API) framework. The solution provides
Peoplevalue with an easy to use, robust application
to manage their online benefits program.
The back-office application can be used by
Peoplevalue staff to create partner profiles and
populate the partner catalogues. Clients can
register for the program through the website. The
product catalogues that are to be made available to
each client can also be customized. The employees,
members or customers of registered clients can
browse through the available catalogues and redeem
their points against purchases. The details of all
orders placed are available in the back-office
application. Peoplevalue staff can process the
orders and update their status accordingly.
The application can be accessed by various types of
users, distinguishable on the basis of their roles.
The modules that each user can access and the tasks
they can perform are based on the permissions
assigned.
The various modules available in the application
include:
System Users: Can be used to create and manage the
various back-end user accounts and grant them access
to specific modules.
Customer Service: Members of the customer
service team can access this module to view the
details of all customers and the orders placed. An
exhaustive search feature has been provided which
allows the users to easily track customers and
orders. A customer’s profile includes his/her
general details (such as name. address etc), order
details (the details of all the orders that they
have placed), points usage, and the activity history
within the website. The details of the queries
posted by the customer and their resolution details
are also available.
Options to symbolically represent the customers’
satisfaction level have been provided, thereby
enabling other staff members to know at a glace the
customer’s satisfaction level.
Order Management: Staff members, with the
necessary permissions, can view and process all the
orders placed by customers. The facility to generate
and download (as a Word document) delivery notes,
for orders, has been provided. The order details can
also be exported as an Excel document.
Content Management: All content appearing on
the website can be managed through the back-office
application. The content management section can also
be used to setup the partner pages and manage the
content appearing on them. The product catalogues
for the partners can also be managed. Peoplevalue
have a variety of schemes in place, the options to
exclude a partner from a scheme are also provided.
In addition to developing the back-office
application we are also working on a database
synaptic layer for the catalogue and redemption
sections of the Peoplevalue website. |
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| Technologies used
in developing this application are: |
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"We are extremely pleased with the
efforts of Icreon in relation to the development of our
family of marketing products. Icreon has demonstrated a special
‘commitment to our client’ with exceptional communication
and attention throughout the project…” |
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MY CITY'S BEST
Vertical - Services
Platform - Microsoft .net |
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ONLINE CLASSIFIEDS
Vertical - Services
Platform - Linux/PHP |
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QUALITY
PROCESSES
(Web Page) |
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ENGAGEMENT
MODELS
(Web
Page) |
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CASE
STUDIES
(Web
Page) |
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